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How to Handle Airbnb Guest Damages

Safeguarding Your Airbnb Investment

Every Airbnb host takes pride in their property. From fresh paint to new appliances, hosts invest time and money to ensure their space is welcoming. But what happens when you discover damages after a guest’s stay?

How can hosts safeguard against potential financial setbacks due to unforeseen accidents in their rental?

plate damage

1. Accepting the Inevitable

Regardless of how pristine you keep your space, not every guest will be as considerate. Some might break a dish, others might leave marks on the walls, and some might track dirt inside. While these incidents can be frustrating, they’re often minor and part of the hosting experience. It’s also essential to differentiate between minor mishaps and general wear and tear. For instance, an old carpet with a new stain might not warrant significant concern.

Examples of wear and tear include:

  • Scuff marks from luggage
  • Aging appliances malfunctioning
  • Makeup stains on towels
  • Limescale in showers
  • Worn-out rugs or curtains

2. Defining ‘Serious Damage’

Clear-cut cases of damage might include a guest spilling nail polish on a sofa or accidentally damaging the floor. Theft of property items or significant landscape damage also falls into this category.

3. Addressing Damages with Guests

Many guests will proactively report and offer to pay for any damages. However, if they don’t, or if their compensation offer doesn’t cover the costs, it’s crucial to address the issue. Always communicate through the Airbnb platform for transparency. Begin by discussing the damage with the guest. If a mutual resolution isn’t reached, consider using the Airbnb resolution center.

Read More: How to Better Your Communication with Airbnb Guests

4. Preventative Measures

  1. Inventory: Maintain a detailed list of items in your property, supported by dated photographs. This documentation helps track wear and tear over time.
  2. Guest Screening: Choosing responsible guests can reduce potential damages.
  3. Secure Valuables: Remove sentimental or valuable items from the property to prevent potential loss or damage.
  4. Airbnb Security Deposit: This feature allows hosts to claim damages up to 14 days after a guest’s departure.
  5. Host Guarantee: Airbnb offers a host guarantee covering damages exceeding the security deposit, up to $1,000,000. However, it doesn’t cover certain items like cash, jewelry, or personal liability.
  6. Additional Insurance: For complete peace of mind, consider comprehensive insurance tailored for vacation rentals.

Read Next: What You Should Do When Your Airbnb is Damaged

Keey’s Support Keey offers Airbnb management services, including guidance when challenges arise. If you need assistance managing guest expectations or addressing mishaps, our team is here to simplify the process for you.

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