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How to Be the Airbnb Host Guests Can’t Stop Talking About

Excelling as an Airbnb Host


Engaging with guests from around the world is a thrilling aspect of hosting on Airbnb. However, the same diversity can pose challenges.

As the competition intensifies with more Airbnb hosts and management services stepping up their game, standing out becomes essential for attracting guests and maintaining a steady income stream. How, then, can you excel as an Airbnb host?

Guest feedback about their experience is the ultimate measure of success, and while pleasing everyone is a tall order, it’s not out of reach.

Here’s our insider advice: We’re sharing some strategies that could charm most of your guests in some way.

It’s not mandatory, but the joy of seeing guests’ smiles, receiving heartfelt thanks, and earning positive reviews is a reward in itself.

Embrace these tips:

floral welcome sign

1. Master the Art of Welcoming

Remember, the first moment guests walk in is super important. You want to make them say ‘wow’ right away. This good start can make them feel happy and excited about their stay from the very beginning.

Consider offering a welcome basket

A welcome basket warmly greets your guests. Start with chocolates for a sweet welcome, add local wine for a celebratory touch, and include plush slippers for weary feet. Boutique toiletries add a luxurious feel. Each item in the basket serves to turn your space into a haven for your guests. Remember, a personal note or a local guide adds a special touch that shows you care.

Customize the basket


When you customize your welcome basket, you show that you’re thinking about who’s staying. Start with who the guests are – maybe a family with kids, a couple, or someone on a work trip. For families, add some snacks and toys that kids will like. If it’s a couple, go for something special like chocolates, a little bubbly, and fancy bath stuff. For someone on business, stick to useful things like quick snacks, quality coffee, and maybe a coupon for a coffee shop.

Picking things that fit why they’re traveling makes guests see you really care. It’s this kind of attention that can make them leave a good review and keep coming back.

Local treats are a hit

Offering a local specialty in your welcome basket does more than satisfy hunger—it’s a first taste of your community’s unique culture. Whether it’s a craft chocolate from a nearby shop or a homemade preserve, these regional delights invite your guests to explore and appreciate the local vibe from the get-go. It’s a thoughtful touch that turns a welcome into an experience.

Be accessible

Make sure guests can reach you easily by placing your contact information in the welcome basket, ideally on a stylish card that suits the aesthetic of your place. Accompany it with a friendly note, complete with your phone numbers and email, to show your readiness to assist at any time. Such measures ensure guests feel both safe and supported, a key to successful Airbnb hosting.

Provide a local guide

Help your guests discover the neighborhood with a simple map marked with your favorite spots. For example, point out the best coffee shop, a peaceful park, and where to find the tastiest local food. Share a few insider tips—like the best time to visit a spot or what to order. Your map will make their visit feel special and easy.

Go the extra mile

In the realm of Airbnb hosting, it’s smart to give your guests more than they expect. Give them bus or train passes to make getting around easy, or tickets to cool local spots and events. This kind move makes their trip special and one to remember. It could be a pass to a neat museum, a ticket to a popular play, or a way into a cool local event. Little gifts like these change a regular trip into an awesome experience and show that you’re a host who really cares.

modern bedroom with white linens

2. Maintain Impeccable Standards

Keep the hospitality going throughout their stay.

Prioritize cleanliness

A clean home is a must for travelers looking for rest. A tidy and fresh space shows them they’ve made a good choice. Making sure every part of your place is clean and inviting is key. It tells guests you care about their stay and helps them relax right away. It’s about making them feel at home, with everything neat and ready for them to enjoy their time.

Stock up on snacks and drinks

Providing a selection of snacks and drinks is a considerate detail that guests tend to appreciate. For example, envision your guests, weary from travel, discovering an array of treats and beverages that let them unwind instantly. This is particularly thoughtful for late arrivals when shops are likely closed. Include both savory and sweet options, as well as bottled water, juice, or soda, to accommodate various tastes and offer a warm welcome.

Equip the kitchen

For Airbnb hosting, equipping the kitchen can make all the difference. Having a well-stocked kitchen is a game-changer for guests who prefer to cook. Provide cooking basics such as salt, pepper, cooking oil, and a few spices. This means guests can easily make a meal without the hassle of shopping for these staples right away. It’s a thoughtful touch that can make guests feel at home, giving them the freedom to dine in and enjoy the coziness of your Airbnb.

Ensure fresh linens and towels are available

Offering fresh linens and fluffy towels can significantly enhance your guests’ comfort, echoing the luxurious feel of a high-end hotel. Guests not only appreciate the cleanliness but also the convenience of not having to pack these bulky items. Make sure to have a supply of extra pillows, blankets, and towels at their disposal. This attention to detail in providing crisp, clean bedding and towels not only meets a basic need but also adds a sense of pampering to their stay, making it memorable and more satisfying.

Add homey touches

Make your place feel like home. For instance, use fresh flowers to add color, and decor that shows off your style or local culture. Next, stack some books, throw a cozy blanket on the sofa, and hang unique art. Small details like these make your space comfy and show you care. They turn a simple stay into a memorable one that guests will treasure.

Offer reading material and entertainment

Keep a variety of books and magazines on hand for guests who enjoy reading. Also, add toys and puzzles for children to play with. These thoughtful touches create a great spot for relaxation and show you care about your guests’ comfort. Small extras like these often get a special mention in happy reviews.


In conclusion, when it comes to Airbnb hosting, it’s the little things that count. Integrating these considerate and cost-effective details can greatly improve a guest’s experience, ensuring their stay is both seamless and unforgettable. Indeed, even the smallest acts of kindness can leave a substantial impact. We’re confident that these gestures will convey a genuine sense of care to your guests.

There are many other smaller details that should be taken on board to enhance guest experience, so if you would like to learn more, contact us at Keey today. 

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