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Terms and Conditions

Welcome to Keey!

These Terms and Conditions outline the rules and regulations for the use of Keey’s Website.

Keey Ltd is a corporation registered in London, with its address at:

Third Floor Suite 29

19-21 Crawford Street,

London 1PJ

By accessing this website, we assume you accept these Terms and Conditions in full. Do not continue to use Keey’s website if you do not accept all of the Terms and Conditions stated on this page.

These Terms and Conditions should be read in conjunction with our Privacy Policy which contain the whole agreement between Keey and the Client


The following terminology applies to these Terms and Conditions, Privacy Policy and Cookies Policy:

“Client”, “You”

refers to you, the person accessing this website and accepting the Company’s terms and conditions

“Keey”, or “Us”

refers to Keey Ltd


refers to either the Client or Keey


refers to both the Client and Keey


refers to services such as cleaning, linen, check-in, check-out and other services available for booking on with a registered account


refers to the individual that will be renting the Client’s Property through one of the Online Rental Platforms


means the fee charged by Keey Ltd to the Client for Services


refers to the Property that will be benefiting from Keey Services


refers to the Keey website

Relationship between the Parties

The Client hereto warrants that he has the power to enter into the relationship described in these Terms and Conditions and has obtained all necessary approvals to do so.

The relationship between the Parties hereto will be that of independent contractors. Nothing in these Terms and Conditions, be it express or implied, shall create any relationship of partnership, joint venture, employment, franchise or other than the relationship of independent contractors as created by this agreement.

Each of the Parties acknowledges that the Services provided under these Terms and Conditions is of professional nature and is not considered to be supplies for ordinary personal consumption. Each party shall bear and pay all of its own respective taxes, charges, social security contributions, and expenses that become payable in connection with the execution and performance of these Terms and Conditions

In these Terms and Conditions

References to any statute, regulations or other statutory instrument or by-law shall be deemed to be references to the statute, regulations, instrument or by-law as from time to time amended or substituted.

Provision of Services

Keey offers Services to Clients who are expecting Guests:

Housekeeping services which include cleaning and preparation of the Property for new Guests. Linen services may be requested as part of the housekeeping services

Check-in and check-out services which are meant to welcome Guests and assist them on their departure Upon reception of a valid Service booking, Keey agrees to provide the Client with the selected Services, which Keey will conduct with reasonable care and diligence.

For a Service booking to be valid it should be submitted by the Client to Keey at least 48 hours in advance of the projected execution time of the service.

The Parties agree, that Keey is entitled to hire subcontractors to provide some or all of the services described above, and the terms & agreement with third parties shall be applied in addition to the following agreement.

Client Obligations

be solely responsible for the condition, safety and security of the Property, having all required permits, licenses and registrations with respect to the Property and that Property is in compliance with any rules, laws, guidelines, regulations, agreements issued by or agreed with government bodies, homeowner associations, condominiums, property owners, or landlords, including all laws and regulations in the jurisdiction where the Property is located.

provide Keey assistance in reasonable means including (but not limited to) cooperation, timely transfer of information, liaising diligently with employees of Keey and third parties employed by Keey when necessary, and other actions requested in the execution of the Services; provide Keey with keys to access the Property prior to the execution of the Services or if the Client does not wish to provide a set of keys or is not able to do so, provide access to the Property at the time of the execution of Services by any other means;

authorise Keey to charge a Fee as shown on the website for Services to the Clients preferred debit or credit card.  Details of our current Fees for Services can be found on the Website before and during check-out.

The Client acknowledges booked Services will be due in full in the event Keey personnel is unable to access the Property on the agreed time due to the absence of means to access the Property which should have been provided by the Client.

Keey will refund the Fee for Services to the Client if Keey due to its own fault unable to provide the Services. In any other circumstances including where the Client wishes to cancel a Service, Keey may refund the Fee to the Client only where it is deemed reasonable by Keey’s management.

Keey Account

When you register a Keey account, you accept the Terms and Conditions of our Website stated herein. The terms and conditions stated here take immediate effect upon registration.

Each registered Client uses login credentials to access advanced features of the website. All actions undertaken under the Client’s login credentials are considered to be done by the Client himself

Limitations of liabilities

Client acknowledges and agrees that Keey retains the right, at its sole discretion, to deny usage of the website or any account of the Client on Keey system to anyone at any time and for any reason. While Keey uses reasonable efforts to keep its website, potential applications, etc. accessible, the website, application, other services, etc. may be unavailable from time to time. Client understands and agrees that there may be interruptions in service or events, website access or access to his account due to circumstances both within Keey control (e.g., maintenance) and outside of Keey control. Keey cannot be held liable for any damage or loss caused by such interruptions.

Client shall hold Keey harmless from any costs, liabilities, damages, suits, actions, government procedures, taxes, penalties or interest, legal costs and other costs incurred as a result of the breach of the aforementioned Client’s obligations in clause 5.

Registered Clients remains solely responsible for their account and login credentials and therefore cannot hold Keey responsible or liable for any issue that would arise from a problem related to the misguided or fraudulent use of their account.

No Party will be liable for any act, omission or failure to fulfil its obligations under these Terms and Conditions if such act, omission or failure arises from any cause reasonably beyond its control including strikes, lockouts, riots, acts of war, epidemics, governmental action superimposed after the date of these Terms and Conditions, fire, earthquakes or other disasters (“force majeure”).

Any Party unable to fulfil its obligations due to a force majeure shall: immediately notify the other Party in writing and provide full information concerning the force majeure event including an estimate of the time likely to be required to overcome the even; Use its best endeavours to overcome the event and minimise the loss to the other Parties; and continue to perform its obligations as far as practicable.

By booking a Service you agree to allow Keey employees and contractors to access your Property freely for the duration of the service’s execution, through you or by using any other access method such as a set of keys you will have provided.

In recognition of the relative risks and benefits of the project, and unless resulting from gross negligence or wilful misconduct the Client agrees, to the fullest extent permitted by law, to limit the liability of Keey to the Client for any and all claims, losses, costs, damages of any nature whatsoever or claims expenses from any cause or causes, including attorneys’ and expert witness’ fees and costs, so that the total aggregate liability of Keey to the Client shall not exceed Keey’s total Fee for services rendered on behalf of these Terms and Conditions.

You will not hold Keey liable for any actions undertaken by subcontractors or third-parties.



Keey reserves the right to deny the provision of Services or to terminate this agreement at any time for any reason by deleting the Client’s account.


In the event a dispute would arise between the Client and Keey in connection with these Terms and Conditions then either Party shall notify the other of the dispute with a notice which includes the details of the dispute.

The Party that notices any circumstances giving rise to a dispute shall notify the other Party. Upon receiving notice, the other Party shall then resolve the dispute within ten working days.

Either Party may not bring any dispute to court without first complying to the rules outlined in this clause.

The existence of a dispute between the Parties does not release them of the obligations outlined in these Terms and Conditions.


These Terms and Conditions are amendable by Keey at any time. Such amendments will take effect as soon as they are updated. It is therefore recommended that the Client checks these Terms and Conditions periodically.


Should any provision of these Terms and Conditions be found invalid or unenforceable, the remainder of this Agreement shall be interpreted so as best to reasonably effect the intent of the Parties.

Legal Advice

By accepting these Terms and Conditions the Parties confirm that they deem these Terms and Conditions reasonable and fair. They agree that they understand the content and implications of these Terms and Conditions and have taken independent legal advice where required.


Any waiver of these Terms and Conditions by the Keey on any occasion or occasions shall not be deemed a waiver of such terms or conditions on any other occasion. No waiver shall be construed as against Keey unless made in writing and signed by its duly authorised representative.

Damage and/or theft to Keey property

You are liable for any damage (whether by the deliberant, negligence, or reckless act to the property) caused by you or any person in your party whether or not staying at the property during your stay. Keey reserves the right to retain your credit card and/or debit card details as presented upon stay payment and charge the credit /debit card in such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Keey as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to the property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, neighbour compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

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